Privacy Policy
Freshly Done Cleaning
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Freshly Done Cleaning (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent records are kept strictly confidential.

1. Information We Collect
   We collect the following categories of information:

Personal Information: Name, email address, phone number, physical address, payment information when you make a purchase or request a quote, and opt-in records and timestamps for all communication channels (SMS, email, etc.).

Non-Personal Information: IP address, browser type, device information, website usage patterns and analytics data, and cookies and similar tracking technologies.

Customer Communication Information: Records of inquiries and service requests, appointment details and preferences, service history, and customer feedback.

2. How We Use Your Information
   We use collected information to provide and improve our services; process transactions and payments; communicate regarding inquiries, appointments, updates, and promotions (when consented); enhance website functionality and user experience; ensure security and fraud prevention; and maintain records of communication preferences and consent.

3. SMS Messaging & Compliance
   Text Message Program Terms & Conditions: By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support communications, and important service updates. We do not send promotional content without specific consent.

Opt-In & Consent: Messages are sent only after explicit opt-in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws.

Opt-Out Instructions: You may cancel SMS notifications at any time by replying “STOP.” You will receive a final confirmation message and no further messages will be sent unless you re-opt in. All opt-out requests are processed within 24 hours.

Message Frequency & Content: Message frequency varies based on your interaction with our business. Messages relate directly to the services you have requested.

Help & Support: Reply “HELP” for assistance or contact us at freshlydonee@gmail.com. Customer support is available during regular business hours.

Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors providing support services (such as customer service or SMS delivery providers) solely to deliver the services you have consented to receive. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with third parties under any circumstances other than required service delivery. We implement strict data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure
   We do not sell, rent, or trade personal information. We may share information with service providers such as payment processors, appointment scheduling platforms, and SMS aggregators solely for delivering services you have consented to receive. All service providers are contractually obligated to maintain confidentiality and security. Text messaging opt-in data and consent records are excluded from all sharing categories except SMS delivery providers. We may also disclose information if required by law, legal process, or court order, or to protect our legal rights. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction and will remain protected under this Privacy Policy.

5. Data Security
   We implement reasonable and commercially appropriate security measures, including encryption of sensitive data in transit and at rest, secure access controls and authentication procedures, regular security assessments and updates, employee training on data protection, breach notification protocols in accordance with applicable laws, and secure backup and disaster recovery systems. While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies
   We use cookies and similar technologies to analyze site traffic and usage patterns, remember user preferences, improve website functionality and performance, and measure service effectiveness. You may control cookies through your browser settings; disabling cookies may limit certain website features.

7. Your Rights & Choices
   You have the right to access, update, or delete your personal information; opt out of marketing emails by clicking “unsubscribe”; opt out of SMS messages by replying “STOP”; request information about how we process your data; withdraw consent for future communications; and file a complaint with a supervisory authority if you believe your rights have been violated. To exercise your rights, please contact us using the information below.

8. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Freshly Done Cleaning.

9. Changes to This Privacy Policy
   We may update this Privacy Policy periodically. The most current version will always be available on our website with the updated effective date. For significant changes, we will provide notice via email or website notification.

10. Contact Information
    If you have questions about this Privacy Policy or how your information is handled, please contact Freshly Done Cleaning at 725-252-9155, freshlydonee@gmail.com, or www.freshlydonecleaning.net.

By using our website and services, you acknowledge and consent to this Privacy Policy.